Urgent appointments
We have additional slots for urgent medical conditions that cannot wait until the next available routine appointment.
Routine appointments
To request a routine appointment in the next 7 days:
- phone us on 01582866161, Monday to Friday Friday from 8.05am and 12.30pm for morning and afternoon appointments respectively
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- use your NHS account to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
SystmOnline
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account
- using the GP online system – SystmOnline
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
The doctors provide home visits for patients whose illness prevents them from travelling to the surgery.
If you think you may need a doctor to visit you at home, please telephone 01582 866 161 before 10:00 if possible.
The receptionist will ask you for some information to pass on to the doctor, to help them decide how urgent the problem is and to plan their visits. Please remember that visits are at the doctor’s discretion and you may be offered telephone advice, or be requested to attend the surgery when this is appropriate.
We can usually deal with problems much more quickly and effectively with the facilities we have at the surgery, so we would urge you to try and come in if possible.