Appointments
How to Book an Appointment
You can make an appointment in the following ways:
- By visiting our Consulting Room.
- By register for online services.
- Calling the surgery on 01582 866 161.
Appointment telephone lines open from 08:05-18:30, Monday to Friday. Appointments get released at 8.05am and 12.30pm.
We currently book 4 weeks in advance with Practice Nurses and HCA
We also offer GP appointment pre-bookable appointment for the next day (24 Hour in Advance) Limited appointments only.
Consultations at the surgery are by appointment only (both booking up to 4 weeks in advance, with some appointments being available for on the day booking).
An appointment is for one person only; if you need more than one member of your family to be seen, please tell the receptionist to book an additional appointment.
Each appointment lasts 10 minutes. Should you have several matters to discuss, or you feel your problem may need more time, please complete our ask a receptionist a question form for a double appointment.
Morning Surgeries
Pre-bookable Appointments
These are available from 08:00 – 10:00 and they can be booked up to 4 weeks in advance. These appointments are especially intended for people who are needing to get time off work in order to attend the surgery, needing follow up appointments with the same doctor or having procedures requiring longer appointments.
On the Day Appointments
Appointments are released at 08:30 onward for same day appointments. Please book an appointment with the practice as soon as you are able, to book onto one of these appointments.
Emergency Appointments
We have additional slots for urgent medical conditions that cannot wait until the next available routine appointment.
Afternoon Surgeries
Prebookable Appointments
As above for morning surgeries, however these are available from 15:00 – 17:30 each day.
On the Day Appointments
For afternoon appointments, these are released at 14:30 for same day appointments within the afternoon.
Named Doctor
You are welcome to see any doctor of your choice, but where possible, we would encourage you to see the same doctor. We believe it leads to better continuity of patient care.
Cancelling Appointments
If you cannot keep your appointment please let us know as far in advance as possible so that we can offer the appointment to another patient.
To cancel, you can:
- Fill out our cancel an appointment form.
- Visit our online services.
- Call us on 01582 866 161.
Did Not Attend
Patients who do not cancel their appointments in time will have ‘did not attend’ appointments on their record, and may have their online services access withdrawn.
Patients who miss two appointments are given a ‘DNA’ warning, and patients who still consistently miss appointments may be asked to register with another practice.